Warranty
Thank you for choosing Ultimate Smart Watches.
We are committed to providing our customers with high-quality products and exceptional customer service. As part of this commitment, we offer a 12-month Return To Base (RTB) replacement warranty on all of our watches.
This warranty covers any manufacturing defects in materials or workmanship that may occur within the first 12 months from the date of purchase. If your watch fails due to a covered defect during this period, we will replace it with a new or refurbished watch of the same or similar model, at our discretion.
To take advantage of this warranty, please follow these steps:
Thank you for choosing Ultimate Smart Watches. We are confident that you will be satisfied with your purchase, and we are committed to providing you with excellent service and support. If you have any questions or concerns about our warranty or your watch, please do not hesitate to contact us.
We are committed to providing our customers with high-quality products and exceptional customer service. As part of this commitment, we offer a 12-month Return To Base (RTB) replacement warranty on all of our watches.
This warranty covers any manufacturing defects in materials or workmanship that may occur within the first 12 months from the date of purchase. If your watch fails due to a covered defect during this period, we will replace it with a new or refurbished watch of the same or similar model, at our discretion.
To take advantage of this warranty, please follow these steps:
- Contact our customer service team by email or phone to initiate a warranty claim. You will need to provide your name, contact information, and proof of purchase (such as an order number or receipt).
- Our customer service team will provide you with a return authorization number (RMA) and instructions for returning your watch to us. You will be responsible for shipping the watch back to us, and we recommend that you use a trackable shipping method.
- Once we receive your watch, we will inspect it to confirm that the defect is covered by our warranty. If the defect is covered, we will replace your watch with a new or refurbished watch of the same or similar model, and ship it back to you at our expense.
Thank you for choosing Ultimate Smart Watches. We are confident that you will be satisfied with your purchase, and we are committed to providing you with excellent service and support. If you have any questions or concerns about our warranty or your watch, please do not hesitate to contact us.